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Last updated: August 2026

Terms and conditions

These terms govern the use of this website and the provision of services by Estética Lucy Castillo in Cartagena de Indias, Colombia.

1. Site owner

  • This site is operated by Luz Nancy Tapia Castillo, Colombian ID 1143414924, trading as Estética Lucy Castillo, based at Calle 35 (Avenida Venezuela) # 8B-05, Piso 3J, Centro Histórico, Cartagena de Indias.

2. Information about services

  • The service descriptions on this site are informative. They are not a medical diagnosis and not a promise of results.
  • Prices are not published on the site: they are given individually over WhatsApp or at the in-person assessment, because they depend on the area treated, the condition of the skin and the number of sessions required.
  • Current offers have a start and end date and cannot be combined with one another unless stated otherwise.

3. Appointments, assessment and cancellations

  • Appointments are booked through WhatsApp, Instagram or the contact form.
  • Some procedures require a prior assessment. Post-surgery treatments require written clearance from your treating surgeon.
  • If you cannot attend, please let us know as early as possible so the slot can be offered to someone else.
  • Session packages are personal and non-transferable unless expressly agreed.

4. Contraindications and liability

  • Before each session you must disclose pregnancy, breastfeeding, illnesses, allergies, medication, pacemakers, metal implants, recent surgery and any other relevant condition.
  • We reserve the right not to perform a procedure where a contraindication exists or where the information provided is insufficient.
  • Results vary from person to person and depend on consistency and lifestyle. We do not guarantee results identical to anyone else's.

5. Intellectual property

  • The texts, photographs, logo and design of this site are protected and may not be reproduced without written permission.
  • Before-and-after photographs are published only with the consent of the people who appear in them.

6. Governing law

  • These terms are governed by Colombian law. Any dispute will be submitted to the competent courts of Cartagena de Indias.